Privacy Policy

At The Glorious, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with us on social media.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

Personal Information: Name, email address, phone number, shipping and billing address.

Usage Data: Information about how you interact with our website, including IP address, browser type, and browsing behavior.

2. How We Use Your Information

We use your data to:

– Process and fulfill your orders.

– Improve our website, products, and customer experience.

– Send promotional offers, newsletters, and updates (only if you opt-in).

– Respond to customer service inquiries.

3. How We Protect Your Information

We take security seriously and implement measures to protect your personal data, including encryption, secure payment processing, and access controls.

4. Your Rights & Choices

– Opt-Out: You can unsubscribe from marketing emails anytime.

– Access & Update: Contact us to update or request access to your personal data.

– Cookies & Tracking: You can disable cookies through your browser settings.

5. Changes to This Policy

We may update this policy occasionally. Any changes will be posted on this page with the updated date.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Shipping Policy

Shipping Timeframe: Expect delivery within 4 to 5 business days from order confirmation.

Shipping Fees: Shipping fees will be calculated during checkout.

Shipping Destinations: Pakistan only.

Order Tracking: Receive tracking information through email after dispatch.

Damaged Products: No replacements or refunds for damaged items.

Shipping Address: Ensure accurate address details to avoid delivery issues.

Shipping Delays: Unforeseen circumstances may cause occasional delays.

Contact Us: For questions or assistance, please reach out to our customer support team.

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thegloriouslook@gmail.com
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Order Policy
The Glorious Order & Delivery Policy
At The Glorious, we are committed to providing a seamless shopping experience by ensuring fast, reliable, and hassle-free delivery of your favorite skincare products. Please review our delivery policy below:

📦 Order Processing
✔️ Swift Processing: All orders are processed within 24 hours of receipt, excluding weekends and public holidays.
✔️ Confirmation Email: Once your order is placed, you’ll receive a confirmation email with your order details.

🚚 Estimated Delivery Time
📍 Lahore: 2–3 business days
📍 Other Cities in Pakistan: 3–5 business days

🔹 Orders are shipped via our trusted courier partners, ensuring safe and timely delivery.
🔹 You will receive an email with tracking details once your order has been dispatched.

📍 Order Tracking
Want to check your order status? You can track your delivery at any time by reaching out to us via:

💌 Email: info.thegloriouslook@gmail.com
📲 Instagram & Facebook: @TheGlorious

Our support team is always ready to assist you!

⚡ Special Sale Days & Promotional Events
During peak sales periods, such as flash sales or seasonal promotions, delivery times may extend to 5–7 business days due to high demand. We appreciate your patience and assure you that your LuxeGlow products are on their way!

✨ Thank you for shopping with The Glorious ! We are committed to delivering skincare that makes you glow – straight to your doorstep. 💖

Exchange & Replacement Policy
At The Glorious, we aim to provide high-quality products, but if you encounter any issues, we offer an exchange policy under the following conditions:

– Products can be exchanged within 7 days of purchase in case of any damage.
– Used products cannot be replaced.
– The original receipt must be attached with the product.
– The product must be in its original packaging.
– If the correct order was delivered, the customer will bear the delivery charges for the exchange.
– Products purchased online can only be exchanged online.
– All exchanges are subject to evaluation by our QA team before approval.
– The processing time for an exchange request is 5 – 7 business days.
– In case of stock unavailability, the customer must wait for restocking, or upon agreement, we can provide online store credit.
– We reserve the right to reject any exchange or return request if the conditions are not met.
– Any claims regarding damaged or incorrect products must be made within 3 days of receiving the order.

For any exchange or claim requests, please contact us at info.Thegloriouslook@gmail.com.

Term of Service
Welcome to The Glorious! 💖
Thank you for choosing The Glorious! By accessing and using www.thegloriouspk.com, you agree to abide by our Terms of Service. Please read them carefully before making a purchase or using our services.

1️⃣ General Overview
✔️ These Terms of Service apply to all visitors, customers, and users of The Glorious.
✔️ By using our website, you agree to these terms, including any updates or modifications.
✔️ LuxeGlow reserves the right to update or change these terms at any time, so check back periodically.

2️⃣ Eligibility & Account Information
✔️ You must be at least 18 years old to make a purchase.
✔️ Providing accurate, complete, and updated personal information is required for all transactions.
✔️ The Glorious has the right to refuse service to anyone at our discretion.

3️⃣ Orders & Payments
💳 Secure Payments: We accept credit/debit cards, online transfers, and other digital payment methods.
🚀 Order Confirmation: Once you place an order, you will receive an email confirmation.
❌ Order Cancellations: The Glorious reserves the right to cancel orders due to unavailability, incorrect pricing, or suspected fraud.

4️⃣ Pricing & Product Availability
✔️ All prices are displayed in PKR (or your local currency) and are subject to change without prior notice.
✔️ We strive to keep our product availability updated, but in case of out-of-stock items, we will notify you immediately.

5️⃣ Shipping & Delivery
📍 Lahore: 2–3 business days
📍 Other cities in Pakistan: 3–5 business days
📍 Peak Sales Events: Up to 5–7 business days

🔹 Tracking details will be provided via email.
🔹 LuxeGlow is not responsible for delays caused by courier services, customs, or natural events.

6️⃣ Returns, Refunds & Exchanges
✔️ Returns & Exchanges: Only applicable if the product is damaged, defective, or incorrect upon arrival.
✔️ Refunds: Processed within 7–10 business days after return approval.
✔️ Non-Refundable Items: Used, opened, or personalized products cannot be returned.

For return requests, contact us at support@thegloriouslook@gmail.com

7️⃣ Intellectual Property Rights
✔️ All content on www.TheGloriouspk.com(logos, text, images, and designs) belongs to The Glorious.
✔️ Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

8️⃣ Prohibited Activities 🚫
By using Thegloriouspk.com, you agree NOT to:
❌ Use our website for fraudulent, illegal, or harmful activities.
❌ Violate any intellectual property or copyright laws.
❌ Distribute malware, viruses, or harmful code.

Violation of these terms may result in legal action and/or account termination.

9️⃣ Limitation of Liability
LuxeGlow is not responsible for:
✔️ Allergic reactions or skin sensitivity issues caused by product use.
✔️ Loss, damage, or delay of shipments due to courier or third-party service providers.
✔️ Errors on the website, including pricing mistakes, outdated information, or product descriptions.

🔄 Updates to Terms of Service
LuxeGlow reserves the right to update or modify these terms at any time. Changes will be reflected on this page, and continued use of our website implies acceptance of the updated terms.

📞 Contact Us
For any questions or concerns regarding these Terms of Service, reach out to us at:

📩 Email: info.luxeglowofficial@gmail.com
🌐 Website: www.luxeglowofficial.com

💖 Thank you for being a part of the LuxeGlow family! Your trust means everything to us. ✨